Who we are
iOpener Institute for People & Performance is an Oxford-born international consultancy that inspires and develops leaders all over the globe to create environments where people achieve, learn, thrive and love to work.
We have a deep pool of mastery-level facilitators and coaches backed by a brilliant team of project managers. We have consultants in Europe, MENA, Asia, the USA and Mexico, so wherever your organization is based, we draw on our wealth of experience to carefully select the right team for your project.
Meet the team
Julia believes that the best measure of business success is delivering – both numbers and objectives. And that only happens when everyone is totally engaged with their mission, their team and their tasks. In other words when they are happy at work.
During the 15 years she spent working at senior and executive level in the financial services industry, she led teams in financial management and control, operations and change management. The key to her early success was realising that a strong people-focus would deliver global results and greatly impact the wider business too.
The results and feedback she gets both as a consultant and coach lie not only in her talent for developing new approaches and fresh ideas – but also in ensuring that people have the capability and enthusiasm to tackle tough challenges. Through this she has enabled organizations to deliver their strategy and goals efficiently and effectively. Julia’s professional training as an accountant means she has a strongly commercial approach to everything she does.
Julia has worked for Royal Bank of Scotland Financial Markets, NatWest markets and Bankers Trust.
She lives near Northampton UK with her family.
MD, iOpener Iberia
Santi Garcia has more than 15 years’ experience as a Human Resources executive in a variety of industries, geographies and business situations such as start-ups, international expansions, mergers & acquisitions, turnarounds, divestitures, and rightsizing processes.
Santi’s mission is to help business leaders see the world with fresh eyes, gain self-awareness and rethink their HR, leadership and people management practices. His aim is to increase business competitiveness in volatile, complex and ambiguous scenarios.
Santi is an avid blogger, a regular keynote speaker and a guest lecturer at different universities and business schools. He co-authored El Ocaso del Empleo. Como Sobrevivir en el Fururo del Trabajo which describes the future of work (2013).
He also co-organizes a TEDx event in his home town. With a BA from the University of Navarra, Santi has an MBA from IESE Business School.
Jo has over 20 years’ experience as a learning and development professional. Her aim is to provide practical and professional solutions that enable people to work to their strengths, engage fully with their organizations, and achieve their potential. When facilitating, she is known for the energy and enthusiasm she brings to her workshops, being passionate about the people and organizations she works with.
Specializing in organizational effectiveness and leadership development, Jo has worked on a diverse range of projects across industry sectors and continents. Her background in sales and customer service management brings a client driven and commercially focused approach to her work, which is grounded in practical experience.
In addition to being qualified to post graduate level as a coach, Jo is a Chartered Fellow of the Institute of Personnel and Development, holds a post graduate diploma in human resource management and is a member of the National Council of Psychotherapists. She is also a professionally qualified career counsellor and executive coach.
Dr Jill Collett
Jill has many years of experience working with organisations from a broad range of sectors. In particular, Jill is interested in how Senior Leaders make the best strategic decisions across the organisation to bring about a healthy and flourishing work environment, in which people’s happiness is taken as a serious business imperative which increases performance and impacts the bottom line.
As a Chartered Fellow of the British Psychological Society, Jill consults with leaders to maximise their people strategy, increase their leadership effectiveness, and to foster a healthy, highly functional, dynamic to senior teams. Jill brings a strong analytical and strategic awareness to her work, and she has a deep conviction that grounded leadership and open communication are essential to excellence and sustainability in every organization.
Jill works with a wide range of professional skills which include Mindfulness, Appreciative Inquiry, Psychometrics, Coaching, Design and Implementation of Competency Frameworks as well as Workshops and Leadership Master Classes.
Vik Kumar has worked across a number of sectors and large organizations, holding various senior roles in Learning and Development over the past 16 years. His approach is highly creative, practical and outcomes-oriented; he delights in enabling individuals and groups to resolve complex problems and behavioral issues.
Vik is able to build rapport and trusting relations with groups, while providing a high degree of challenge, direction or coaching depending on what’s required. His energy, humour and accurate awareness of group dynamics means that he often facilitates teams facing thorny challenges. These have included handling difficult commercial results, managing tricky relationships, untangling complex engineering solutions or designing and delivering strategic leadership programs.
In his various roles, Vik has designed corporate leadership development, built competence frameworks, implemented 360 feedback systems that improve both individual and organizational capability and coached executives facing a range of issues. Vik has studied Occupational Psychology, is a Member of the CIPD and is qualified to work with a number of psychometric tools.
Mark is a qualified coach, coach supervisor, facilitator, mediator, Person Centered counselor and is a registered Training Academy with the American Board of Neuro-Linguistic Programming. Over 20 years of his career has been spent successfully developing others. As Head of Learning & Development for Prudential PLC, Mark has provided leadership & management development, coaching for directors and senior managers and effective development solutions for colleagues on the front line in sales and customer service. He also provided mediation in workplace dispute resolution.
Mark now focuses on leadership development, executive coaching, supervision for qualified coaches, facilitation and business consultancy.
His life’s purpose is simple “to help other people, help other people”. With his strong commercial focus, understanding of return on investment and shareholder value, Mark uses his deep and wide knowledge to help teams and individuals at all levels. By way of “giving something back” he provides free coaching and counselling to people who cannot afford or find it difficult to access this type of support.
Lorraine is an exceptional and tenacious learning and leadership development expert. She holds an impressive track record in creating, strategizing and implementing dynamic development programs and workshops that achieve exceptional results. Lorraine combines a collaborative approach with phenomenal care and this means she focuses on each and every participant’s needs. She finds that this is the key for maximizing success and achieving learning objectives.
Having started her professional career in financial services Lorraine made the transition to training, facilitating and people development whilst working in this industry. Lorraine specializes in leadership skills development and particularly loves focusing on communication skills.
Because she cares about the detail, she is an exceptionally good program director, making sure that clients’ needs are brilliantly served. Lorraine is also a frequent lecturer, including having lectured in Strategic HRM to post graduate students at University of Bristol.
Process Manager & Assistant to the CEO
Kim is originally from Munich. At iOpener she has completely reworked a number of processes and supports Julia, our CEO and the Senior Leadership Team, as well as Jon, our Operations Director. She is also an active member of several internal committees.
Besides her work at iOpener she is studying Intercultural Communications at the LMU. In the next couple of months, she will research how interculturality and mediation are tied together and how cultural differences influence mediation and the outcomes.
Kim is interested in anything that’s interconnected with (intercultural) communication. She is intrigued by questions like: How do people interact with each other? How do they best work together? How do cultural differences affect interactions? Based on cultural differences – what do employees need from their managers to be happy and successful at work? What does it take to be a good communicator?
Jordan’s background in archaeology really lets her dig into the iOpener projects she manages. Before joining the Head Office team, she finished her Master’s at the University of Oxford, did fieldwork in Canada, Ireland and Cyprus, and worked at museums in North America and the United Kingdom. She has also published in and edited several academic journals.
At iOpener, Jordan loves seeing projects through each phase of their development, and the impact they have on their participants and organizations. Particularly when they are facing big challenges or times of change.
Originally from Canada, Jordan has been happy to call Oxford home for the past several years. She enjoys travelling and experiencing different cultures; bringing those perspectives to the work she does with clients all over the world.
Jonathan joined iOpener as a Project Manager in 2015. In his time here he has worked on projects ranging from individual executive coaching sessions to large-scale international program roll-outs with hundreds of participants.
Hailing from a background in community development, and with experience in several other sectors, Jonathan enjoys diving deep into his projects. And he revels in working with our exceptional associate community to help clients and individuals meet their goals.
A classically trained oboist from the island of Newfoundland (off Canada’s east coast), Jonathan has been living in the United Kingdom for the last three years.
Interim Commercial Accountant
David is iOpener’s Interim Commercial Accountant. He was born and grew up in France, but came to school in England. When he left school David completed 14 ski seasons in Scotland, France, Australia and New Zealand.
Subsequently, David completed an MBA at Insead Business School in Paris. In 1996, David qualified as an accountant, and has been working as Finance Director in the UK ever since.
Claire’s background working for both Executive Education and the MBA Programme at Oxford University gives her a unique insight into the other side of iOpener projects. With a background in Events Management she has been involved in several high profile events, which has strengthened her skills in stakeholder engagement. This has also honed her attention to detail, allowing her to run smooth and efficient projects.
Originally from Oxford, Claire studied Events and Business Management in Edinburgh before returning in 2011. A new, but none-the-less keen, yogi she aims to bring a sense of calm and perspective when dealing with any challenge she faces.
Greg has always been inspired by people who do things differently and make big changes. That’s why he finds the Science of Happiness at Work such a compelling and exciting proposition. He believes it offers organizations a fundamentally different way of finding answers to complex challenges with a meaningful and motivational systems approach.
His particular area of interest is strategic change and Greg has worked alongside many organizations to help manage and embed strategic change initiatives. This includes designing and developing programs, facilitating leadership or large teams, coaching and mediating when necessary. His personal mission is to facilitate change through harnessing a client organization’s creativity, skills and resources. So the iOpener approach is intuitively appealing to him, as it leverages internal resources enabling clients to manage processes for themselves.
Before starting his consulting work, Greg spent 20 years in the automotive industry where he held a range of leadership positions in both business and strategy development.
A native of Canada, Greg now lives in the Munich area with his family. English and German are both mother tongues.
Erik has a business career which encompasses more than 30 years of managing people, developing teams and coaching with large multinationals. With a passion for developing people he can demonstrate a track record of hiring great talent, pushing good performers to excellence and helping people facing performance challenges to turn things round and achieve their potential.
His experience has included marketing, sales, business development, strategy, organizational development and general management roles. Responsibilities have ranged from establishing businesses throughout Eastern Europe, leading major international product launches, to being in charge of a $2 billion software business in Western Europe.
A certified business coach, he is also specialized in helping clients turn international and cultural diversity into competitive advantage. A native of Scotland, he speaks fluent German and lives with his family near Munich.
Katie, a consultant, change expert and coach, specializes in the Science of Happiness at Work™. She has immersed herself in the theory, knowledge and practice of the system and approach since 2009. That’s because she believes it is a fantastic catalyst for bringing out the best out in organizations and individuals, with its sharp people-centric focus for driving measurable high performance. As a designer and facilitator of Positive Leadership programs, Katie has worked with clients worldwide.
Katie’s expertise is honed by her wide understanding of diversity, as she has lived and worked in 12 different countries over 30 years before moving to South Africa in 2010. This experience gives her deep insights into cultural issues, communication and where breakdown can happen. Her earlier work as a journalist means that Katie has a talent for asking the right questions, getting to the heart of an issue fast and delivering to tough deadlines.
Katie speaks English, French and Spanish. And she is often asked to speak at international conferences and to be interviewed on national radio.
Henk-Peter (HP) strongly believes that personal leadership is the key to organizational performance. He enjoys challenging people to give their best and commit to what’s important, whether they are the CEO or an employee of an organisation.
He gained extensive experience in leadership and organizational development when working in Nepal. In addition, he has been a consultant, trainer and manager in training and development services in the Netherlands, responsible for customers like KLM Air France, Rabobank, T-Mobile and ING.
Feedback highlights his analytical and questioning skills, ability to act as a team player, positive outlook and how well-balanced his approach is. The combination of his technical background from Wageningen University, and his additional training in Organizational Development and learning enable him to focus on both results and people.
He is qualified for NEO-PI-R, LIFO and Outdoor training. HP is fluent in Dutch, English and Nepali. He enjoys cycling, skating, running and tennis. He lives with his family in Wageningen and likes to serve Asian meals to family, friends and other guests.
Wim is an unusual person as he is both a visionary and a realist. That means he has a powerful ability to achieve results whilst connecting people and fostering relationships. And to do this in a way that inspires and encourages others to be and to give of their best.
The words of Desmond Tutu lie behind much of Wim’s approach: “I need you to be you so I can be me”. He sees a strong link between this and everyone’s ability to achieve their potential and to achieve authentic happiness at work.
Having studied labor law, Wim worked as a lawyer/mediator for 10 years. His negotiation role involve working with management and unions, thrashing out complex labor relations. Becoming a facilitator and consultant was therefore an easy change; this was triggered by his desire to work with people at a level beyond the logical and rational. He is a great believer in tapping into the power of people and their relationships.
Wim is the author of two books: the first on Corporate Social Responsibility published in 2010 and the second on the DNA of organizations published in 2011. This investigated the new world of work and labor relations. He loves getting people together to explore ideas, so supported by an EU grant in 2010 he organized a congress: “Change before you have to”. And in 2011 he then organized the first Ubuntu Leadership Congress.
Oriana works from a Positive Psychology perspective and finds that the Science of Happiness at Work™ is perfectly aligned with a people-focused approach that builds capability and capacity in others. Which is exactly how she likes to work. That’s because it’s the fastest and most enabling system for achieving results: everyone engages with the process.
She works as an organizational consultant, change expert, team and executive coach. With 20 years of experience in her field, she has developed profound knowledge by working with a wide range of clients, including manufacturing, financial services, retails, IT and logistics. She also teaches at Masters level at the University of East London, and at TecMilenio University in Mexico.
One of the things that gives her great Happiness at Work is seeing change occur and results delivered as people get reinvigorated by insights about themselves and their teams. She particularly enjoys supporting others inside organizations to use the Science of Happiness at Work™ to create an atmosphere in which people and organizations flourish. Her favorite quote in this respect is, “I never imagined we could cover so much ground in so little time.”
Oriana is the past president of the International Coach Federation Mexico chapter, and known as an authority on the profession. She and her business partner Mercedes Jahn co-authored a Spanish-language book on Sustainable Leadership. She works in both Spanish and English.
Fiona is fascinated by people and how they develop their potential, which is why she transitioned from journalism to facilitating and coaching. She’s happiest working with high-potentials, managers and leaders to develop their ability to lead with courage, creativity and authenticity. And to be comfortable with the uncomfortable: the difficult conversation, the awkward question, the impossible choice.
Fiona spent 20 years working in international broadcast news so she understands how to deliver to deadlines and to high standards. But her 12 years’ experience working as a coach and facilitator have taught her that managers and leaders need to pause and reflect more.
She is also a talented storyteller and encourages leaders to draw on their personal stories to create narratives that will inspire and motivate their teams.
A highly-skilled facilitator and qualified executive coach, Claire works with senior executives and teams who need to innovate, drive change and strengthen personal leadership.
With 20 years’ experience, including as Executive Board Director, Claire knows what it means to lead in complex and swiftly changing situations, and brings this deep understanding to her work. Before her move to coaching, she helped transform Blackwell into one of the largest, independent scientific publishers in the world. Progressing to the main board, she developed and led international teams across the US, Europe and Asia and played a central role in shaping global acquisition and online strategies.
Claire’s purpose is to inspire fresh independent thinking, enable good leadership and build commercial and social value for organizations. Claire is accredited by the Worldwide Association of Business Coaches, a licensed Practitioner in the Science of Happiness at Work and NEO PI-R and certified Thinking Environment Coach & Facilitator. She has a BA (Oxon) in English Literature.
Tom is an executive coach and organizational development consultant with over 15 years’ experience working with leaders and their teams. He is passionate about people and behavior and has studied extensively in the field of organizational psychology.
Tom’s areas of specialism include building leadership competencies, managing difficult relationships, handling pressure, building high-performing teams and creating a personal brand. As a team coach and board facilitator, Tom enables people to have the conversations they need to have so that the whole group can move ahead. As a coach, he works at a deep level, uncovering ingrained patterns of behavior, building relationships based on trust.
When not working, Tom leads mountaineering expeditions. He is also a keen Modern Jive and Blues dancer.
Neil’s background as journalist and broadcaster means he knows the power of clear, honest and straightforward communication. As a reporter with many years of experience, he has seen first-hand how individuals and organizations can make, and sometimes ruin, their reputations by the way they write, speak and present themselves.
Neil delights in seeing people he works with blossom into strong performers once they understand what to improve and how to go about it. And he is a strong believer in practicing for perfection. His wide ranging journalistic career has given him a solid insight into methods which work and those which don’t. Neil works with senior executives in the public and private sector helping them to identify and express their key messages.
Neil was a front line reporter for the BBC for more than 30 years, specializing mainly in crime and the criminal justice system. He also worked regularly in Northern Ireland and covered sports news for five years, reporting on two Olympic Games and football, cricket and rugby World Cups.
Sarah’s international research in politics and mediation practice gives her a deep understanding of what is needed for effective relationships. Her passion for unleashing potential drives her coaching and facilitation. She provides groups with the skills to learn and challenge each other that they can use long after she completes her work with them.
Sarah develops resilient and talented leaders while leveraging the experience that her coachees or groups bring. She believes that she is only useful if she co-creates solutions for her clients wherever they work, whatever they face.
A specialist in organizational development, leadership and impact, Sarah thrives working with executives in high-change environments in the Middle East and Europe. An American national, she lives in Oxford, UK.
From frontline experience, Martin is always fascinated by how much new skills, changed attitudes and fresh beliefs can help an individual contribute to the bottom line by being able to communicate with more impact. This has driven him to learn as much as possible about the link between leadership learning and profit maximization.
Martin first became interested in the learning-profit link when he himself was a leader; he now aims to bring the practical skills he learned to his work as a coach and facilitator. His aim is to enthuse and inspire others to behave differently while giving them the confidence, motivation and inspiration to do so.
In his capacity as facilitator and coach, Martin works with a strong commercial focus. With a keen eye for detail he gives his participants precise and targeted feedback that enables them to deliver that difference. He has worked in sectors ranging from finance, to construction, IT and education. His work takes him regularly all across the UK, and Europe and as far afield as the Middle East, Russia, South Africa, India and Kazakhstan.
Stephen is a coach and facilitator who has made some radical shifts in his career. This varied experience as a leader, a teacher and a musician has shaped his approach to coaching and facilitation. His experience of personal and organizational change underpins his determination to help his clients to make changes that stick and embed new skills and techniques.
He works across all sectors, specializing in working with high potentials, current and future leaders. His experience has taught him that real change emerges from honest, robust and supportive conversations and that serious work can be done with lightness and humor. He is equally comfortable working 1-2-1, with small groups and with large, diverse audiences.
Stephen brings calmness, focus and the strong presence that leads people to engage and achieve the outcomes they need. His style has been described as intelligent, playful, thought-provoking and tenacious. Clients value his empathy, his challenge and his ability to tell the truth as he sees it. He has an MBA and PhD. He continues to study widely in coaching, psychology and leadership. He publishes on coaching and leadership in leading international journals and writes a well-regarded blog.
Ruchira’s deep expertise comes from her 17 years’ experience in organizational effectiveness, leadership development and executive coaching. Added to this, her work in Asia, the Middle East and North Africa means she is quickly able to grasp and tackle challenging people issues.
A strategy implementation expert, she uses a unique, multi-pronged approach to ensure change is effective in areas of most vulnerability: leadership, culture and organization design. She has successfully managed the entire spectrum of strategic people and process initiatives, for example mergers and acquisitions, IPOs and organization restructuring. She is the executive coach for an international business school’s ADP program for senior level executives and affiliate faculty at several top tier business schools.
Ruchira has deep domain expertise in employee engagement and employer branding, frequently contributing to business journals on the same topic. She holds a Master’s degree in communications management and an MBA from The University of Chicago Booth School of Business. She is based in Singapore, speaks Hindi, French, and elementary Arabic, and works all over the world.
Lesley Curwen was a BBC reporter and presenter for more than 20 years before she started helping others to develop their own communication skills. Her professional experience and background is business and economics, which means she brings a sound commercial focus to her work as a facilitator and coach.
Lesley specializes in communicating both written and spoken messages particularly when they contain tough news or difficult decisions. She knows what it’s like to be under pressure to communicate a complex message clearly and concisely, with her past experience presenting business slots on the Today program on BBC Radio 4.
She has unrivalled experience of interviewing global CEOs, finance ministers and central bankers. She has a thorough understanding of how executives from all over the world react when thrust into high-stakes interview situations.
Simon de Cintra
Simon is an expert in designing and delivering sales and marketing strategy. Having led sales and marketing teams, he knows at first hand the pressure to deliver results. He really relishes helping others accelerate their performance so that they can meet their personal and professional goals.
Simon does this by not only using his operational expertise but also drawing heavily on his more recent skills as a professional actor. Varied in his techniques, Simon uses his wide knowledge-base in the workshops, clinics and one-to-one coaching sessions he delivers.
Particularly enjoying the drama of work and the diversity of his participants and coachees’ experience, Simon loves working all over the world. His aim is that everyone he interacts with leaves his sessions feeling more confident and capable than when they started. And ready to put fresh thinking and knowledge into action.
Jamie is a passionate learning and development specialist with over 9 years’ experience in China. He thoroughly enjoys crafting a learning solution from scratch and seeing it through to delivery and results. With his experience he has developed a keen sense for the soft skills needs of professionals working in multinational organizations, especially the cultural differences they face working across borders.
Previously, Jamie has been responsible for coordinating training projects between China, the US and South East Asia. In this role he helped his colleagues adapt American training systems to the Chinese market, while exporting Chinese training solutions to the South East Asian market. And during his time with a foreign consulting company based in Shanghai he was responsible for both the recruitment and development of new trainers and consultants, as well as the development of sales staff. Jamie draws upon these experiences when training, especially the cultural differences that he has managed to successfully communicate through.
Jamie’s training style reflects his personality and passion for learning; friendly but to the point. He focuses on creating a relaxed environment where the trainees feel free to open up and aren’t afraid of making mistakes. He speaks fluent Mandarin.
Barbara is a well-known communications expert, believing in the fundamental role that positive communication has in all human achievement. As a lecturer at a number of business schools in South Africa, she’s inspired and motivated to help everyone understand and refine their own power of communication. This forms the basis of research she is currently doing for an MPhil in Management Coaching.
Barbara honed her talent as an international television correspondent and award-winning documentary filmmaker. But her experience as a Harvard Nieman Fellow, addressing political and business groups in the US and Europe, solidified her belief in the essential role of effective personal communication. She knows that is particularly important for anyone who is reaching out to a global audience.
Having experienced traumatic work in war zones and analyzed South Africa’s response to democracy, Barbara profoundly understands the need to face difficult subjects and put them into words. Astute at recognizing where tensions lie, she’s quick to address them when working with individuals or groups. And she gets fabulous feedback from her participants who love her warm and engaging style.
Rob has a personal goal of achieving his potential and loves to help others achieve theirs too. Inspired by just how much can be done with motivation and technique, he now enables others to understand themselves better and get the most out of their strengths while mitigating their weaknesses.
Rob has a strong blue-chip background. So he knows what it takes to succeed in large, complex, political and matrix organizations. And he knows how tough it can be to build relationships and get heard when under pressure. That’s why he specializes in helping others build the tools and techniques that save time, effort and energy and deliver results. Rob’s wide experience means he has the skills to coach and facilitate people and teams from a huge variety of backgrounds and with great variety of needs.
Rob has delivered many strategic and one-off learning interventions for individuals, teams and groups.
Kate is an advocate of clear and specific communication as a driver of relationships and basic building blocks of trust. She is fascinated by language and how it is often ignored as a business lever; she has often experienced how precise language coupled with tools and techniques can change attitudes, actions and outcomes for the better – and for the worse.
Kate’s 18 years’ experience in education encompasses lecturing, coaching, facilitating and training. She brings a calm, measured and empathetic presence to her group together with a sense of fun. Her participants often comment on how her attention to detail helps them see the unseen and make rapid change.
Kate studied French and Russian at university and lived and worked for nine years in Paris, Brussels and Luxembourg. She facilitates in French and English and is a qualified coach.
She has been working as a facilitator for the past 7 years; specifically she is interested in helping others develop structured thought, build relationships, and achieve their outcomes by communicating brilliantly. She deeply believes that this should be part of all successful leaders’ personal brand.
Ebru Goksu Yildirim
Being a leadership skills development facilitator, and career and leadership coach, Ebru works with teams and individuals by staying true to her life-purpose of ‘unlocking potential’. She is enthusiastic, creative, growth oriented and a high-achiever. She is passionate about people and maximizing their potential. One of her key skills is being able to meet her clients exactly where they are, holding them there just long enough to show how resourceful they are, to increase their capacity to grow. She works with her clients on mindset and energy levels by focusing on their ‘being and doing’. She truly believes this is the path to transformation and professional empowerment.
Ebru has been in the Middle East region for over 10 years, and comes with over 15 years integrated marketing communications experience which she gained through working in advertising and marketing in Turkey and the Middle East. She handled various international, regional and local blue-chip accounts in diverse categories from FMCGs to banking, fashion and automotive.
She is a member of some of the international and regional marketing communications (MARCOM) specialized groups and coaching communities as well as being a member of International Coaching Federation (ICF) Dubai Chapter.
Ebru holds a degree in labor economics and industrial relations, along with three post-graduate program degrees in leadership, business cultures, and academic English respectively. She can work in both English and Turkish.
Sally works as a facilitator drawing strongly on her background as a professional actor. With a wealth of experience on stage, screen and radio, Sally has always understood the importance of first impressions, self-management and clear communication.
Working with executives has honed her skills in helping others improve their presence to increase confidence and impact. She took this career route as she saw how quickly she could transfer her actor’s skill and what an amazing difference that made. So for the past eight years she has specialized in delivering communications workshops.
Known for her energy, enthusiasm and warmth, Sally works at all levels, specializing in getting senior and board executives to extend their range and comfort zone. Her ambition is that all her participants are amazed by progress they make and they know exactly how to continue that journey.
Liz is an accomplished Learning and Development Professional with 21 years’ corporate experience. Her passion is for developing people and helping them achieve their potential. She is a qualified practitioner in the psychometric assessment tools Strength Deployment Inventory and Myers Briggs and places huge value on the practical learning experiences these instruments bring to teams and individuals.
Liz also has extensive experience in the design and delivery of Management and Leadership Development Programs and in driving forward Learning and Development strategies. Her delivery style is highly interactive within a structured outline and she aims to create a relaxed yet productive atmosphere in the training room. She communicates well with small and large groups at all levels of seniority and coaches 1-to-1 at an executive level.
Paul has 25 years’ experience in learning and development which means he brings depth and breadth to his delivery. He has written two books, which have been translated into numerous languages and sold over 60,000 copies each. As the author of “The Learner’s Pocketbook” his participants find his sessions are enlightening, practical and effective.
A truly global consultant, he understands different cultural differences and needs. He has facilitated groups in the US, China, Japan, Brazil, India, Pakistan, Poland, Dubai, Egypt and Latvia amongst others.
Paul has a strong sales background, and is a Fellow of the Institute of Sales and Marketing Management. He regularly works both inside and outside sales, across a range of markets and sectors, to help individuals and teams achieve their potential.
Andrea has over 30 years’ leadership development experience gained working in a diverse range of public, private and not-for-profit businesses in the UK, South Africa, Oman and the UAE. She is a passionate advocate of learning and development, believing that organizations can only grow and learn when their employees do too.
Based in the Middle East, Andrea is a coach and executive trainer committed to bringing the best out of the Region’s talent. As an internationally accredited professional, she brings relevant experience to the training suite: a unique mix of formal training qualifications, business acumen, management experience, and the unique skills set of having built and run small businesses successfully in a multi-lingual, multi-cultural, developing economy whilst maintaining a good work/life balance.
Andrea brings a wealth of knowledge in program design, peer learning, and communication skills development. Her methodology is grounded in a team coaching approach but her skills lie in knowing when to challenge and when to support individuals: that way they accelerate their own and their group’s learning. Pushing participants to go beyond what they think they are capable of is something that gives her immense personal satisfaction.
She understands that a practical and results-driven session is what clients are looking for and that’s what she aims to deliver. So Andrea loves getting clear about expectations, then managing and meeting them.
Russell has held senior learning and development positions at some of the UK’s leading organizations where he has had responsibility for aligning people and organizational strategy. Over 20 years his work has focused on identifying and developing high performance leadership behaviors and then embedding them within the business.
He has a passionate belief and track record in enabling individual, team and organizational results through focused shifts in thinking and behavior. He knows that small changes make big differences and that’s what he helps others to understand then deliver when he’s coaching, facilitating or consulting.
Easily able to challenge and support groups and individuals, Russell is accomplished at bringing insights to those who are struggling to see what their practical next steps are. And he does this in a calm, thoughtful and deliberate manner.
Andrea has over 20 years’ experience in professional services, first as a lawyer in London and later as a business development consultant, executive and career coach and facilitator. Most recently she has been working with individuals who face challenges due to their work environment, the changing economy, retirement or redundancy.
She is passionate about helping people achieve their full potential and finding happiness both in their professional and personal lives. Her style is engaging, energetic and friendly while being challenging and realistic.
Andrea has a strong international background. An American who has lived in the UK for over 25 years, she has worked in the US, Europe and the Far East and moves easily between those cultures. She is currently working on improving her Russian (her first degree) and learning French.
Sean has an innovative experiential and process-based coaching and facilitation approach which brings clarity, awareness and developmental steps to achieve sustainable success. Sean is passionate about his work with teams and individuals in local and multinational corporations across Asia. And he has been engaged with corporate learning and development work there since 1999.
At his core, Sean is an entrepreneur. His 20 years of business experience ranges from frontline TV presenting to programming control, company management and business development roles in media and communications industries.
By combining his know-how in psychometric assessments, neuro linguistic programming and coaching techniques, he takes pride in championing individuals and teams during their personal and leadership advancement.
Jonny has had wide and deep experience over the last 15 years delivering a range of workshops designed to increase his participants’ self-awareness in a variety of settings.His skills as a professional actor and director inform and enliven what he does: he is passionate about getting people to work beyond their comfort zones and enjoy the experience. And this is how he quickly enables others to bring out the best in themselves.
Skilled at offering techniques and tools that match the needs of his groups, participants often comment on his engaging and warm style and the differences they find after working with him for just one day.
Jonny also continues his work as an actor and director, recently performing a one man show in the West End in London. On the television he is best remembered for his roles in ‘London’s Burning,’ ‘Soldier, Soldier’ and ‘Coronation Street.’ He is an award winning playwright and has directed in theaters all over the UK.
Jane is a coach, consultant and trainer with over 30 years’ international experience in the commercial, public, not-for-profit and educational sectors. For over 16 years she has been involved in facilitating leadership and management skills development, and in executive coaching.
With extensive experience in HR and the ‘softer’ side of change management and business transformation, as well as a background in IT and marketing consultancy, she understands the issues faced by all levels of leadership. In recent years she has developed a particular specialism in helping women develop their careers to suit their personal values and motivations.
A certified trainer of NLP, she is a powerful trainer, presenter, and learning and development expert, designing courses across a range of platforms and topics, from communication and presentation skills to personal impact, managing stress, strategic thinking, stakeholder management, coaching skills and more.
With a PhD in Spirituality and Leadership and an MBA, Jane is a qualified and accredited coach. She holds a PGCE in post-16 education, and as an educator has taught and supervised MBA, MSc and PhD students.
Dan is a facilitator, consultant and actor. He has a huge bank of acting experience across TV, radio and advertising. In addition he has ten years of live comedy experience as a stand-up doing live and recorded shows. He draws on his improvisation background to help others think on their feet, manage themselves with confidence and communicate with impact.
With a reputation for warmth and challenge, Dan works with all levels of seniority and across a wide variety of sectors. The link for him is the human one: everyone is scared of failing and some are scared of success. Dan helps his participants to learn relevant tools and techniques that deal with the practical and emotional aspects of leadership.
After reading Modern Languages at Oxford University, Dan trained as an actor at drama school in London. He worked in business development roles before he decided to focus on leadership development and acting as this is where he knows his skills and passion lies.
Nadia is a coach and facilitator who focuses on learning and development with a particular interest in the power and process of relationship and influence. Nadia’s aim is to build confidence and inspire others to use effective tools and techniques. Her background as a journalist with the BBC encourages others to be clear on messaging and remain memorable. As a linguist, one of her key strengths is her ability to notice the detail of what her participants say and do. It’s this detail that can be changed for the better to achieve more successful results.
Nadia’s empathy, warmth and dynamism means she connects quickly with her groups to help them achieve the outcomes they want. She particularly enjoys her work with professional services and business education, understanding the pressure these participants are under and their need to deliver quickly. Her international experience means she is skilled at handling diversity, a wide range of needs and getting groups to gel fast.
Richard has a background of thirteen years’ experience in the corporate world, working in a senior sales management capacity for multinational organizations in both the FMCG and airline sectors. In that time he gained significant insight and experience of relationship building and the importance of excellent communication skills – and understands the impact on individuals and an organization when those skills let people down.
Richard is also a professionally trained actor, with over decade working across theatre, radio and film. He can speak German, and has lived in both Austria and Germany.
Combining a thorough understanding of what it’s like to work in high pressure multinationals with the skills of an actor, Richard has worked for over six years in leadership coaching, both in the UK and overseas. His facilitation style is full of energy and humour, and his aim is to challenge individuals to be more self-aware, encouraging and inspiring them to experiment with new ways of interacting with others.
David Maylor has a wealth of business experience both as a leader inside an organization and now as a coach and facilitator. He has a passion for helping individuals and teams to recognize what they do and what they could do better in their business environments. So all of his work is based around getting everyone to their next level, whatever that is.
His strengths are creating safe environments where people can practice skills, get detailed feedback on their strengths and development areas, then build practical plans for moving forward. Understanding that authenticity is the key to great outcomes, David places a big focus on what truly inspires and drives individuals, knowing that this is the platform on which they will all excel.
As well as being a qualified coach, David has a degree in Sports Science which helps him with deep insights into effort and motivation. He also understands the importance of commercial outcomes and he looks to combine both in his work with organizations and their leaders.
Jack enjoys simultaneous careers as a director, producer, writer and business facilitator. He has extensive experience helping organizations and individuals articulate and memorably communicate their ideas, working with clients as varied as Google, Commerzbank, Microsoft, London Business School, the Department for International Development, the NHS, Cisco, Standard Chartered Bank, Innovia Film and Pfizer.
Jack’s skills learnt from the world of stand-up and theater make for fresh, natural and compelling communication. As director for the West End, film and radio he knows how to take often dry, technical information and render it clear and memorable, no matter who the audience.
Heather is a qualified executive coach and leadership development consultant with a passion for helping people and organizations to think, bring fresh ideas to life, grow and thrive.
Drawing on a teaching qualification, a highly successful career as a world class medal-winning athlete, and experience in a 3rd sector leadership role, Heather’s work is underpinned by a unique experience of what it takes to perform at the highest level, to work effectively with a team under extreme conditions and to succeed in unfamiliar environments.
Heather has been coaching and facilitating professional development for 10 years; working with successful professionals to help them close the gap between performance and potential. Her wide-ranging experience includes global multinationals, corporate, public and 3rd sector organisations, senior leaders, Olympic athletes, middle managers, graduates, volunteers and young people.
Heather brings a blend of positive energy and commitment, playfulness and professionalism, compassion and commitment to excellence to all of her work. Her facilitation style is practical, high energy and experiential.
Alice holds over 20 years’ experience in corporate, academic, and non-profit sectors. In addition to being an L&D professional, with extensive coaching experience, she has worked as an operations manager for a Silicon Valley-based technology company, a Fortune 500 insurance company, start-up education and energy technology companies, and the University of Chicago Hospitals.
Alice has a solid record of identifying organizational needs, then developing and implementing the most impactful and cost-effective solutions. Her key focus is on supporting and accelerating commercial and strategic goals with an eye on sustainable change. She has extensive experience in stakeholder engagement, design, delivery, evaluation, and enhancement of effective interventions using adult learning theories.
An experienced facilitator, mediator and executive coach, she is an effective communicator with excellent interpersonal skills. She also volunteers on sustainable development and microfinance projects in east Africa; this involves significant time working with microenterprises in the field.
Delphine is an internationally experienced corporate educator who designs and delivers interventions that support strategic change. Her work focuses on experiential activities that lead to insights and embed excellence. That way she ensures lasting outcomes and transfer of learning from the classroom to the workplace.
She loves workshops that are practical, fast-paced and that also allow time for peer reflection and input. That means she’s skilled at structuring sessions, working with energy and encouraging openness. Participants say her warmth is infectious!
French by birth, Delphine grew up in the United States and facilitates programs in both French and English. Delphine holds an MBA from SciencesPo Paris, a Master’s in Communication from Institut Francais de Press-Université de Paris II, and a Bachelor’s degree in Economics from the University of California, San Diego. Delphine is also the President of the University of California Alumni in the United Kingdom and program directs customized development at London Business School.
Marien is a highly experienced facilitator and coach who has worked with teams and leaders across industries and around the world. Her areas of expertise are in executive presence, leadership development and high performance coaching where she works with leaders and executives of all abilities up to C-level. She combines a background of educational psychology and neuroscience with over 10 years of coaching and facilitation experience to help her clients maximize their potential, increase resilience and lead successfully.
Marien has studied and worked out of Spain, her native country, most of her life. Her international experience has led to a fascination about how we adapt and learn. She uses this understanding to help her clients acquire new skills so they can grow and manage change in the corporate environment. The first step in working with Marien involves identifying the “critical move.” That is the one key change that has a domino effect on other aspects of leadership and career potential.
Marien’s pragmatic approach is interactive and insightful. She gives direct feedback, always speaks the truth and offers the support needed for leaders to become more resilient, more imaginative and more persuasive.
Clare is an experienced facilitator with a background as a qualified and experienced workplace mediator. Her understanding of relationships, her empathy and her questioning skills along with her energy and lightness of touch means she gets groups to gel quickly and learn fast. In her work she is keen for individuals to know how to bring light to any situation: that way they can be the best they can and get the most out of whatever situation they face.
Clare works with individuals, groups and teams who want to learn to maximize their working relations, develop skills and bring about mutually beneficial results. She sees at first hand the damaging effects that poor skills coupled with entrenched thinking can have both personally and professionally.
She believes passionately that the knowledge, skills and techniques she knows are core for any professional. So she is keen to share them facilitating, coaching, training or working one-to-one. Her aim is to provide practical and useful solutions that enable people to work to their strengths, engage fully with their colleagues as well as within their organization, and to achieve their potential.
Gaj is passionate about the development of people. He works with individuals and groups to provide leadership skills development, performance management coaching and employee engagement initiatives. As a registered psychologist he has worked with organizations to create and deliver solutions that enhance talent management and leadership capability.
For over 16 years Gaj has designed and delivered leadership and talent management programs, provided career and performance coaching, and administered and debriefed psychometrics. Gaj is able to work at all levels from graduate to board. He has experience in a multitude of sectors including education, pharma, financial and telecoms.
Gaj has worked internationally including Europe, Australasia and UAE, supporting organisations across multiple industries and cultures to identify, select, develop and retain talent. As a peak performance coach, he assists leaders, sporting teams and educational institutions to enhance and maximise their potential and performance, regardless of their job role or industry.
Anna brings over 20 years of professional experience as consultant, leadership advisor, corporate executive and entrepreneur. Before becoming a Science of Happiness at Work™ certified practitioner and prior to creating her own OD consulting company, Anna worked in consulting as independent consultant and coach, and had a corporate career with global financial institutions. Anna led different teams and executed a number of high-profile transactions. She worked with clients in finance, metals & mining, energy, retail, helping to effect significant business transformations (e.g. from private to public), dealing with talented people in all levels of the organization – from shareholders to employees.
Through her business experience Anna has deep understanding of the needs and challenges of people in the corporate world. Since leaving the banking profession and re-training as a coach and organizational development consultant, Anna has worked with people and organizations to support them in recognizing and extending their potential and capabilities. Anna’s approach is engaging, open and goal-oriented. Her passion is in helping clients to find ways to align own values, leadership style, and aspirations with the goal of organization for maximizing performance results and preserving the passion for work.
Anna is fluent in Russian, English, Bulgarian, and has a working knowledge of German. She currently lives in Zurich, Switzerland and works with clients across Russia and Europe.
As an experienced consultant in strategic and transformational change, Diane has an extensive background in helping organizations, teams and people develop and succeed. Her work, like that of the iOpener Institute, is grounded in a coaching approach as it enables everyone to own, wrestle with, and resolve their issues. She is particularly interested in how everyone can identify and drive towards achieving their potential for their personal benefit, and that of their organization too.
Diane has a wide-ranging background within various business, healthcare and university settings. Her extensive understanding of both leadership development and conflict has been widely recognized throughout the United States. Her expertise has been used with Fortune 500 companies and throughout Silicon Valley.
As the former Program Director for a national health organization, she led the initiatives in healthcare design and organizational conflict education and has authored over fifty national publications regarding conflict, leadership development, performance, productivity and business strategy. Serving as graduate faculty at Loyola, New Orleans, Diane also specializes in coursework in human resource management and advance finances. She is a graduate of Georgetown University’s Leadership Coaching program.
Wendy is an experienced facilitator and certified coaching consultant with over 20 years’ experience in HR and leadership development.
Used to working with leaders from all over the world, she loves developing people both in an individual and team context. She knows that being in a position of authority means having solid and grounded skills, and that these skills are the bedrock of a leader’s success.
Her experience inside and outside organizations helps leaders at all levels recognize and manage the performance and communication challenges inherent in their roles. In her work Wendy helps her clients become aware of self-limiting behaviors and attitudes, explore the myths and beliefs that undermine effectiveness. And she helps them develop both behaviors and strategies to enhance their success.
Wendy believes that leaders and managers attract others in their own likeness. So she wants her participants to be the very best they can be, so they expect and get the best too.
Malcolm Smith has always believed in the power of people above systems, and that true leadership is about developing business environments that create wealth.
His prime focus is on how energy is used in a transaction, whether this is a presentation, sales pitch or negotiation.
His background of science and marketing within industrial groups gives him unique insights into how businesses transact and develop. Today he employs this considerable expertise through a portfolio of non-executive directorships and three owned businesses. Malcolm mentors senior managers on a one-to-one basis, and develops, coaches and speaks to more formal groups around the emotional issues of running a business.
Robust and pragmatic in his approach Malcolm always ensures that people he works with have the right level of challenge and support to make changes and deliver more than they thought they could both for themselves and their businesses.
Jackie’s passion is to help drive people’s potential, impact and performance through her work as a facilitator and coach in leadership development and stakeholder management.
With experience as a psychologist, line manager and consultant, she enables others to gain real insights into how to develop and leverage relationships to get the job done, while building trust and loyalty. Co-author of “Personal Impact: impress your way to success”, a key focus of hers is to help others make the right impact in all that they do. She is also a licensed practitioner of The Science of Happiness at Work, improving employee engagement with its tools.
Jackie brings over 20 years’ experience to share with her participants and clients. She is known for her energy, enthusiasm, drive for insight and focus on practical application. Having worked in the consulting industry she understands the importance of delivering the right solution to the right person at the right time.
Currently she works across six continents, equally comfortable with them all, with an unusually broad cross-sector experience from board level executives down to new MBA hires.
David’s experience working with all levels of management and leadership, coupled with his background in theater and television, provide a powerful resource to help people improve their skills, abilities and confidence.
This resource coupled with his dynamism, warmth and enthusiasm for the job means that David’s participants feel safe, secure and energized when working with him.
Having studied at the Royal Academy of Dramatic Art (RADA), he spent 8 years working in theater. David then worked in business development roles for clients in professional services, energy, banking and IT. He now specializes in delivering interventions and programs that focus on interpersonal skills.
He knows how important these skills are for leaders at all levels, and how often they can trip up the most talented individual both personally and professionally. From his 15 years as a facilitator, he is highly aware how simple techniques can make a huge difference even in the most complex situation.
Donna has over 20 years’ experience as a learning and development professional working with corporate, academic, and government sectors.
As a consultant, facilitator and executive coach she has provided professional development in 21 different countries working with diverse audiences in Europe, Asia, Africa, and North America.
In addition to being a certified professional in learning and performance, Donna is also an author and has contributed to three books on global training, HR strategy and communication strategies. In the past Donna has been an entrepreneur and retail manager of multi-million dollar operations. Donna holds an MBA from Keller Graduate School of Management, and an OD certificate from DePaul University.
Donna assesses needs carefully against learning styles and workplace cultures to provide the most effective development solutions. Donna has designed and delivered blended learning programs for leaders around the globe and has worked with top media organizations. Her specialties include cultural intelligence and working with difference, emotional intelligence and leadership skills development.
Donna is passionate about helping people succeed and uses authenticity and humor to create a positive learning environment. Participants feel safe to self-reflect. Through the use of introspective questions, assessments, and experiential activities Donna is able to get others to open up to new possibilities and ways of working.
By providing the right blends of information, insights, and inspiration Donna is able to engage and enthuse those she works with, so they are committed to developing themselves and helping their organizations achieve goals.
Bridget is an international executive coach with over 25 years of successful coaching interventions to her credit.
Working with senior leaders and high-potential middle management in Spanish, German and English, she capitalizes on her European background and multi-cultural global experience to support individuals in transnational and transcultural environments.
She uses both traditional and state-of-the-art tools and techniques to work with her clients. This helps them maximize their potential and achieve more of what they want more easily. She passionately believes that professional success is about really understanding and using strengths in a strategic and practical way while becoming more aware of behaviors and beliefs that are not in alignment with individual and business aims.
Bridget has an academic background in psychology and a business background in sales. She has also completed post-graduate work into self and peer assessment for the development of communication skills.
Chew Yen Tan
Chew Yen specializes in strengthening mindsets, empowering new beliefs, building confidence and momentum to achieve business excellence and personal mastery.
As an international Leadership Skills Development professional and practicing performance coach, she uses her diverse skills and experience to develop clients, specializing in persuasive communication. She believes in kindling curiosity, inspiring to learn and coaching to sustain real behavioral change.
Her career has taken her to live and work in Asia and Europe with extensive travelling to China. This provided her with an in-depth understanding of the delicate inter-cultural business practices. Fluent in five languages, she regularly uses English, Putonghua and Cantonese in her Leadership Skills Development work and in public speaking globally.
Chew Yen received her BA (Hons) in Chinese Studies from the University of London and a further three professional diplomas from different institutions. She is a Singaporean living in Hong Kong with her family since 1993.
Mark’s particular area of interest lies in helping groups to rapidly get results they need to progress.
Over the past 20 years he’s taken the time to understand the motivation that catalyzes performance and the differences between the skills and will needed to change or learn. More importantly, Mark has learned to pass on the knowledge that he has developed over years.
One thing that Mark is known for amongst the groups he works with is his enthusiasm and energy. He knows that enjoying what you do is a quick way to build success and confidence so he’s keen to help his groups grow both as quickly as possible. But he also knows that pushing people to deliver more is what a skilled facilitator does. Participants often walk away surprised by what they have achieved and amazed that time has passed so quickly.
He particularly enjoys his work in with high potentials and leaders, knowing that he makes a big difference to these participants’ professional lives. They always leave with new tools under their belts and a practical understanding of their next steps.
Vicki’s career as a coach, facilitator and change-management consultant spans 28 years.
Working in partnership with executives to create and implement strategy which engages the wider organization, Vicki excels in delivering constructive solutions in a changing environment. The result is high-performing and happy individuals and teams.
Her word-of-mouth referral rate reflects a person of integrity who uses experience, judgment and intuition to quickly get to the heart of the matter. Vicki believes that these qualities are crucial in relation to personal and leadership development, areas that she is passionate about.
Working globally, Vicki has extensive experience within the financial services, travel, publishing, professional services, retail and the telecommunications industries. But the longer she works in any one industry, the more she realizes that the challenges leaders have are fundamentally similar everywhere. And dealing with them is what truly matters.
David is a facilitator and coach. The strength of David’s experience comes from its diversity and this diversity brings his facilitation to life.
His experience encompasses 10 years in a multinational blue-chip company, ten years as a professional actor and nine years as a facilitator.
David is passionate about connection and personal interaction and how both can catalyze new relationships and build trust. His energetic and dynamic approach is infectious and increases his participants’ willingness to have a go and try something new.
David loves working with managers and high potentials as he knows from personal experience how tough their roles can be and what a difference they can make to an organization. His personal aim is that all his participants or coachees walk out of his sessions motivated to implement something new because they have increased their confidence and skill.
Louise has an impressive background as an acclaimed principal opera soloist with 15 years’ performance experience, combined with 5 years’ experience as a business facilitator and coach. She has the flexibility to adapt to, connect with and work effectively with everyone at every level.
Louise performed as one of the most accomplished solo artists working in Europe including singing Christine in The Phantom of the Opera at her Majesty’s Theatre in London’s West End, as well as being a guest soloist at The Royal Albert Hall, The English National Opera and The Royal Opera House, Covent Garden.
This training, experience and expertise allows her to quickly diagnose vocal, physical, mind set and energy issues for executives in the areas of Vocal Power, Performance and Presence. Louise gives individuals clear, actionable solutions for learning and development in these key areas. She also holds a degree in Chemistry.
Diane Wilkinson works to empower others to understand themselves better to achieve their potential, whatever their level.
She uses her international experience particularly in professional services to enable practical and realistic goals in organizations, in teams and in individuals.
Diane uses both formal and informal methodologies when she works and is well known for the high-quality results she delivers. These results are built on the energy and enthusiasm for what she does combined with the deep training she has done in different methodologies (Action Learning, Appreciative Inquiry, World Café etc.). She is certain that her knowledge and experience help others engage in the development process.
Originally from South Africa, Diane is particularly committed to helping people use their self-knowledge and empathy to connect across functional and cultural borders.
Maggie brings 20 years’ experience as a facilitator, business owner and coach, whose purpose is to provide practical and professional solutions that enable people to work to their strengths, engage fully with their organizations, and achieve their potential.
She is known for the energy, empathy, enthusiasm and fun she brings to her workshops. She is passionate about the people and organizations she works with. Specializing in Learning and Development, Maggie has worked delivering programs within a variety of industry sectors primarily in the Middle East and Europe. Her experience in owning and running her own business in recruitment brings insights into a customer-driven and commercially focused approach to her work, which is grounded in practical experience.
Her recent experience in the retail energy industry has focused on her passion for employee engagement, talent management, training effectiveness, team effectiveness, leadership skills and frameworks. This expertise in employee satisfaction outcomes is further enhanced by her skill in mentoring, coaching and in particular being a Senior Facilitator in the Seven Habits Philosophy (Stephen Covey). Maggie’s knowledge of EQ and its application to employee mindset has enabled her to support teams and individuals to enhance their personal, team and organizational effectiveness.
Maggie has designed and published Buzzwords for Business and Buzzwords for Little Buzzy Bees; a set of attitudinal shift cards designed to bring positivity, engagement, and sustainable productivity into the workplace.
Michelle is passionate about helping leaders to discover their strengths and talents so that they can achieve their individual, team and organizational goals.
Her current role means she can fulfill this passion both as a facilitator when she works with groups, and one-to-one when she coaches individuals.
Her experience in both the financial and hospitality industries, coupled with her multi-cultural background and broad understanding of the European and Asian cultures, give her unique insight and understanding. And mean she really grasps the issues and capabilities needed to be an international leader working on a global stage.
Previously responsible for Leadership Skills Development and top talent at an international financial institution, she knows about the importance of connecting results with return on investment, so she is goal-focused and outcomes oriented in her approach.
Born and raised in Singapore, Michelle moved to the Netherlands in 1995 where she lived for 16 years. She now lives in Hong Kong with her husband and two children.