Work-related feedback is a dynamic process. It has the potential to enable employees to appreciate how they can achieve more, and the potential to create negative emotional waves which ripple out beyond the recipient. First published in the BPS, here is our paper on the importance of feedback in the workplace.
Giving feedforward in the iOpener way Recently we brought a mix of iOpener consultants and employees old and new together to take part in an internal development day focusing on our model for giving and receiving good feedback: feedforward. We run internal development days like this because we want to: Maintain our mastery level of […]
I was flicking through the sleeve notes for Dolly Parton’s latest album as a passenger on a long drive to York recently when I was reminded of a conversation with a new coaching client. My client’s goal is to develop a new area of business in which to apply the skills that she has. It […]
Work like a human, not like a machine If we send a human to do a machine’s job it is very likely that the human will do it worse. Beyond the physical and cognitive limitations common to all the members of our species, there will be a risk of “human errors”, and we will observe […]
Debussy said that “music is the space between the notes”. Similarly in coaching, the real work gets done in the space between the coach-client meetings. Why is this? Following the musical analogy, it’s because a coaching session is the preparation, the practice and rehearsal. What follows, back in the workplace, is the performance. That’s the […]